Question 1

Do you support NDIS participants?

Accepted Answer

Yes. Support Lane provides services aligned with NDIS plans and works closely with participants, families, support coordinators, and plan managers.

Question 2

What types of disability do you support?

Accepted Answer

We primarily support participants with Intellectual Disability (ID), Autism Spectrum Disorder (ASD), and ADHD. Support is always assessed on an individual basis to ensure the right fit.

Question 3

Where are your services located?

Accepted Answer

We are based in Melbourne’s Western Suburbs, with our Short Term Accommodation (STA) / Respite support house located in Eynesbury.

Question 4

What is Short Term Accommodation (STA) / Respite?

Accepted Answer

STA, also known as respite, provides participants with a safe, short-term stay away from home while families and carers take a break. At Support Lane, stays are personalised, engaging, and supported 1:1.

Question 5

How long can a respite stay be?

Accepted Answer

Stays can range from overnight and weekend stays to longer short-term arrangements, depending on availability and participant needs.

Question 6

Do you provide 1:1 support?

Accepted Answer

Yes. Wherever required, we provide 1:1 personalised support tailored to each participant’s needs, goals, and routines.

Question 7

Can families visit the support house?

Accepted Answer

Yes. We encourage families and carers to visit and discuss any questions prior to a stay. Transparency and trust are important to us.

Question 8

How do I get started?

Accepted Answer

Simply contact us via our enquiry form or email admin@supportlane.com.au. We’ll arrange a conversation to understand your needs and guide you through the next steps.

Frequently Asked Questions