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Personalised support where it matters most — at home

At Support Lane, our in-home support services are designed to support not only individuals with disability, but also the informal supports around them — including parents, carers, and families of young children who need an extra set of trusted hands.

We understand that the home is a deeply personal space. Our role is to work alongside you in a respectful, practical, and supportive way — helping everyday life feel more manageable, calm, and sustainable.

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Who our in-home support is for

Our in-home support is suitable for:

• NDIS participants of all ages

• Children and young people with additional support needs

• Families and parents caring for children with disability

• Informal carers who need practical assistance or respite

• Households requiring consistent, reliable in-home support

Support can be short-term, ongoing, or flexible — tailored to your household’s needs.

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What we can support with

Our experienced support workers can assist with:

• Personal care and daily routines

• Morning, afternoon, or evening support

• Assistance with meals, feeding, and hydration

• Emotional support and regulation strategies

• Support with play, engagement, and supervision for children

• Household tasks related to the person’s care

• Implementing routines and consistency in the home

• Giving parents and carers time to rest, reset, or attend appointments

We don’t take over — we work with families and carers, respecting existing routines and preferences.

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Supporting carers and families

We recognise the immense role informal carers play, especially parents of young children. Our in-home support is also about:

• Reducing carer burnout

• Providing reliable breaks without guilt

• Offering calm, capable support you can trust

• Helping families maintain balance at home

Whether support is delivered while you’re home or while you step out, our focus is always safety, consistency, and peace of mind.

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Our approach

At Support Lane, we pride ourselves on:

• Experienced, capable support workers

• A calm, respectful presence in your home

• Consistency and reliability

• Clear communication with families and carers

• A genuine understanding of complex care needs

Our supports are never one-size-fits-all — we take the time to understand what works best for your household.